OutbidXOutbidX help
OutbidX help
Choose a guide for your first auction, bidding, live operations or payments.
Start with your job
Walk through a complete sample event
Six guided demos: setup, printing, bidding, closing, payment, pickup, refunds and reports. No sign-in or real money.
Run a sports club auction
A complete before, during and after-event checklist, including a rehearsal.
Install OutbidX and enable alerts
Android and iPhone setup, notification permissions, registration and troubleshooting.
Join and bid
Sign-in, private invitations, card authorizations, wins and payment recovery.
Operate a live event
Queue, projector, floor bids, pause, item close and payment status.
Prepare your catalog
Item settings, photos, CSV mapping and import limits.
Collect and release
Seller readiness, CAD fees, pending cards, floor cash, refunds and pickup.
Taxes and donation receipts
Organization logos, included sales taxes and Canadian and US charitable records.
Prepare a CSV with ChatGPT
Use verified item information, review the output, then import it yourself.
Refunds and cancellations · Terms of service · Privacy policy
What you need
A browser, a signed-in organizer account and an organization name. Online bidding also needs a payment-card authorization; card collection needs a ready seller connection established through hosted Stripe setup. An auction link or QR code does not grant access to a private event.
Create an auction · Open your dashboard · Plans and CAD fees
Need a person?
Use Contact support for account or event help. Tell us the screen, action, approximate time and visible error. Do not send passwords, full card numbers, sign-in links or secret keys. Email timing and support response times are not guaranteed.
A new screen says “Page not found”?
An older installed app can keep a previous version. Open Check for an app update, then open the demos again. Finish bids and save work before closing or restarting other OutbidX tabs. Do not restart an uncertain payment or submission.